Access to safe drinking water remains a challenge in many parts of Uganda. To address this, Practica and GOAL Uganda have joined forces to roll out Tap & Track, an innovative system designed to transform water service delivery. Also known as the Water System Asset Management toolbox, this solution aims to digitalise, professionalise and green drinking water services for selected Area Service Providers and Umbrella Water & Sanitation Organisations.

What is Tap & Track ?

Tap & Track is a digital application that helps optimise the financial and technical performance of drinking water systems. Beyond efficiency, the system promotes environmentally friendly operations and empowers young and female water point caretakers, ensuring inclusivity in the water sector. This initiative builds on the longstanding partnership between Practica and GOAL Uganda, which previously introduced the TokenTap, a prepaid handpump solution. Together, these innovations are expected to deliver sustainable operation and maintenance of water systems, benefitting the wider WASH (Water, Sanitation and Hygiene) sector.

The role of Enabel Innovation Hub

The project, running from January 2025 to February 2026, is supported by the EU-funded programme Digital and Green Innovation (DGI) which launched in 2024 a grant on  Scaling Digital and Green Innovations implemented by Enabel. Through its Innovation Hub, Enabel provides critical support for scaling (up) promising innovations and solutions like Tap & Track, enabling them to reach more communities and create lasting impact.

Why it matters ?

By combining digital tools with green practices, Tap & Track addresses key challenges in water service delivery:

• Improved reliability of water systems ;
• Enhanced financial sustainability for service providers ;
• Reduced environmental footprint ;
• Greater inclusion of women and youth in water management.

This project represents a significant step towards safe, sustainable and equitable water access in Uganda and sets the stage for similar innovations across the Global South.

• 
• 
•