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Steel and Tube
Industries Limited recently scooped a Consumer Choice award. This award recognises
business excellence by conducting an independent market research survey to
determine brand reputation, customer satisfaction and business excellence for
the quality of services.
Umar B, 26, a graduate
of Industrial Engineering and Mukello Emma,27, a graduate of Chemical
Engineering who were attached to the company during the Work Readiness
Programme training are some of the brains behind the success of the company. Both
graduates did and continue to do what it takes to produce quality products.
Umar is in charge of one of the production lines at Steel and Tube Industries
Limited. He manages the production line right from the wire drawing to the final
stage of production.
“We receive materials from South Africa, India
and China and do material inspection to ensure we have the quality that we
need,” he says.
One of his tasks is to
study the chemical composition and physical structures of the materials in
comparison with the shipping certificates. If the two rhyme, the materials pass
the quality test. He says quality measures value for money and that it is
critical for the company to produce quality products to ensure that customers
get value for money. He also says that the skills he acquired have helped him
to confront challenges.
“I have become more analytical and learnt how
to handle problems. We have been prepared to handle challenges at the
workplace,” he says.
Mukello, says that he
was assigned to manage the night shift, and that teamwork enabled them to scoop
the prestigious quality award.
“We
have many companies producing the same products, but the customers chose us,” he
explains.
Mukello works in the
chemical section of the company. He undertakes chemical analysis of the raw
materials before they are used to ensure that they have the right material
compositions. He says that one time, they were supplied with billets used to
make iron bars. His analysis indicated that they were not of the required quality.
He informed his boss, and they took them back to the supplier. Management has
promised him a new contract.
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